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CIO Discussion: Keeping The Lights On, When It Matters

Mon, 06 Feb 2012 00:00:00 PST

ServiceNow recently brought together nine enterprise CIOs and IT leaders to discuss how to successfully execute IT strategy in today's world. In the roundtable discussion, they shared their experiences and pooled their thoughts on modern best practice for delivering IT services. This white paper captures the discussion and describes their approach to defining and executing IT strategy.

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De-risking Applications in your Virtualized Infrastructure

Mon, 06 Feb 2012 00:00:00 PST

De-risking critical applications, especially in a virtualized data center, is now a top priority for most enterprise IT departments. Nearly all Global 200 enterprise data centers rely on fiber channel SANs for their storage infrastructure as the move to 8-gigabit and eventually 16-gigabit fiber channel networks results in faster throughput but also less resiliency than 2 and 4-gigabit. This can easily impact service levels as outages and slowdowns need to be quickly resolved or, better still, avoided altogether.

In this on-demand webcast, Gartner storage management expert Valdis Filks and Virtual Instruments' Vice President of Solutions Consulting, John Gentry will explore topics that include how to ensure performance and uptime while increasing the use of new, faster technologies, together with server and storage virtualization and how to proactively monitor your SAN traffic to be able to see that all is well or is potentially about to negatively affect your users.

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IT 3.0 Manifesto - Finally, IT for the People

Mon, 06 Feb 2012 00:00:00 PST

While IT 3.0 is a new and emerging reality, most enterprises find themselves struggling with outdated technologies and business practices. Organizations that embrace IT 3.0 are finding that they're better able to adapt to their customers ever changing needs therefore rapidly realizing competitive advantage and achieving new levels of efficiency, productivity, insight and innovation. Read on to discover how modern IT organizations are transforming today.

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Powering Transformation

Mon, 06 Feb 2012 00:00:00 PST

Download this white paper for information and ideas on how you can:

Get the most out of managing IT in the cloud
Eliminate upfront investments and maintenance costs
Understand how the cloud platform makes integration easy
Get immediate access to data that drives decisions and tracks IT performance
Revolutionize IT services with automation and transparency

Find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.

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SaaS Economics: The Safe Bet is No Longer the Smart Bet

Mon, 06 Feb 2012 00:00:00 PST

Whether you're just getting started with an ITSM project or considering an upgrade to an existing implementation, now is the time to think about how ITSM delivered through a SaaS model could benefit your bottom line. This paper will help you understand the true TCO of ITSM and how next-generation ITSM solutions are providing the opportunity to improve processes and reduce operation costs.

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Social IT - Helping People, Promoting Culture and Improving Collaboration

Mon, 06 Feb 2012 00:00:00 PST

Historically, social media within the workplace has held a negative connotation - often seen as counter-productive and unprofessional. Only recently have business organizations begun to embrace this new medium internally to encourage communication, increase productivity and enhance connectivity. This white paper takes a look at the adoption and evolution of social IT within the ServiceNow organization.

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Social Media Wrap Up Report: February 2012

Mon, 06 Feb 2012 00:00:00 PST

Top marketing experts divulge their lessons learned and secrets on social media with everything you ever wanted to learn, from the basics to the most advanced techniques. Easily consumable in short articles, discover if your company should use social media and determine how to hire a social media agency (or if you should keep the position in-house). Dive into the latest trends, learn specific methods to gain maximum exposure from your efforts and define how to measure results. Download the February issue of the Social Media Wrap Up now and receive it in your inbox in less than a minute!

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Three Keys to Better Data-driven Decisions: What You Should Know... Right Now

Mon, 06 Feb 2012 00:00:00 PST

Organizations that successfully use an ERP software solution to align all activities with their business objectives will be in a position to access the right information at the right time, allowing for better, faster decisions.

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The Four Steps to Virtual Port Channel

Fri, 03 Feb 2012 10:50:01 PST

Virtual Port Channel (VPC) takes redundancy to a new level in the data center. With the right equipment, you can leverage the functionalities of VPC by making all available paths usable and giving all the bandwidth that you have to your hosts. This white paper reviews the basics of VPC and the options available to tailor it for your needs.

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10 Ways to Save with Desktop Virtualization

Fri, 03 Feb 2012 00:00:00 PST

View is VMware's VDI (Virtual Desktop Infrastructure) tool that makes virtual Windows XP, Vista, and/or 7 desktop VMs accessible through a common interface, across the LAN or WAN, focusing on the money-saving aspects of VDI.

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77 Features For Windows 7 That Every IT Professional Should Know About

Fri, 03 Feb 2012 00:00:00 PST

Windows 7 builds on Windows Vista's positives and eliminates many of the negatives. It adds new functionality, is less resource-hungry, and starts and shuts down noticeably faster. Whether you're upgrading from Vista or moving up from Windows XP, these 77 tips and tricks, along with other new and enhanced features, deliver improved performance and productivity, better troubleshooting, stronger security, and a whole lot more.

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Best Practice Tips on Building a Unified Communications Business Case

Fri, 03 Feb 2012 00:00:00 PST

This white paper tells you how to understand the benefits of UC in your organization, identify the preferred modes and means of communications, and then use that criterion as a guide to seek out the best UC solution.

Most organizations find that UC enhances user productivity or business processes - or both.

UC for user productivity (UC-U) concentrates on helping individual users better manage their communications. These UC capabilities include as presence status, click-to-communicate, instant messaging, and rapid set up of audio, video and Web conferences.
UC for business processes (UC-B) focuses on integrating communications capabilities within workflows and processes in order to enhance business activities.

Many organizations begin by focusing on using UC to enhance user productivity, but they soon find that both productivity and business processes can be improved by UC.

To achieve breakthrough results, it's important to think about communications in a new way. Unified communications is not so much a system as it is a way of thinking about the impact of the next generation of communications capabilities on businesses large and small. This white paper helps you change your thinking.

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Comparison of Avaya and ShoreTel Unified Communication Solutions

Fri, 03 Feb 2012 00:00:00 PST

Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive time and resources to manage.

By contrast, the ShoreTel Unified Communications system was designed from the ground up expressly for IP to provide a single, all-in-one solution that integrates a full range of communications capabilities.

The white paper walks you through direct apples-to-apples comparisons of different aspects of each solution, including:

Deployment and management
Redundancy and availability
Scalability and upgrades
Overall total cost of ownership (TCO)
Customer satisfaction ratings

The paper also demonstrates that ShoreTel UC offers numerous advantages that enable businesses to capitalize on the benefits of unified communications without adding costs or complexity.

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Inbound Marketing 101: Tips for a Better Inbound Marketing Program!

Fri, 03 Feb 2012 00:00:00 PST

Learn the basics of Inbound Marketing in this free eBook written by the SEO firm, Brick Marketing. Learn what Inbound Marketing is as well as typical inbound marketing myths and much more. Also with this free eBook you will receive FREE SEO & Search Engine Marketing Tips via email each week.

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Microsoft and the Cloud: Five Essential Things To Know

Fri, 03 Feb 2012 00:00:00 PST

Many of the world's leading companies are making significant investments in cloud computing, and cloud computing continues to evolve. Essentially, cloud computing is a "pay for use" model similar to a utility company. Over time, Microsoft has steadily increased its investments in the cloud as well as partnered with major global companies on cloud-based initiatives. These investments reflect not only the importance Microsoft places on this technology trend, but they indicate where MS executives think the future of computing is headed. This white paper explores five things you need to know about Microsoft and cloud computing.

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Nemertes Research PilotHouse Awards: IP Telephony

Fri, 03 Feb 2012 00:00:00 PST

For the past eight years, independent research firm, Nemertes Research, has surveyed IT professionals for its annual benchmark on IP telephony using notable evaluation criteria. Each year, ShoreTel has received the highest ratings and been awarded Best Overall IP Telephony Provider.

The results are based 100% on the views and experiences of actual technology buyers. Nemertes determines the methodology, conducts the research and analyzes the findings, however, Nemertes has no influence over vendor performance. The opinions rest with real buyers.

Find out what important criteria are used in evaluating IP telephony vendors, what real customers are saying about their experiences, and the state of the IP telephony industry today.

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Predictive Maintenance for Manufacturing - How to Improve Productivity, Minimize Downtime and Reduce Costs

Fri, 03 Feb 2012 00:00:00 PST

Your goal is clear--produce high-quality goods while optimizing resources at every step of production. And in today's uncertain economy, cost-control efforts may never have been more important. Unscheduled downtime because of equipment failure can have a serious impact on your organization's bottom line. Predictive analytics helps you in a number of ways: identify when equipment is likely to fail or need maintenance and take action to maximize uptime and reduce future warranty claims costs; optimize allocated labor resources and spare part inventories, helping eliminate undue maintenance, prevent downtime and reduce inventory costs; and determine why certain production runs fail more often than others, identify the cause and analyze whether those runs warrant a recall.

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SIP Trunks and UC Security

Fri, 03 Feb 2012 00:00:00 PST

The appeal of Session Initiation Protocol (SIP) trunks as a means of connecting Unified Communication Systems to the outside world is growing in popularity.

SIP trunks offer significant benefits over legacy PRI trunks, including:

lower operating costs
more flexibility in ordering service and capacities
advanced features, such as virtual phone numbers in different geographies

Since SIP trunks use IP-based protocols that require a system to be opened up to a wide area network (WAN) that should be assumed insecure, organizations must educate themselves about the salient security aspects pertaining to SIP trunks and how to ensure the appropriate level of security.

This white paper examines security considerations for SIP trunks, and provides valuable information and insight into the security options available today.

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SharePoint 2010: Ten Tips for Creating a Collaborative Framework for your Company

Fri, 03 Feb 2012 00:00:00 PST

SharePoint has consistently increased in complexity over time and now includes new capabilities, such as cloud service and Silverlight development, among a host of other additions. In order to achieve a smooth transition to using SharePoint 2010, there are a number of areas to keep in mind. This white paper offers a selection of tips that suggest ways to bring together multiple data flows, improve information sharing, and create an effective collaborative framework for your company.

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Ten Rules of RIPv2

Fri, 03 Feb 2012 00:00:00 PST

RIPv2 was created in 1998 to overcome the limitations of RIPv1 and to add some additional features. There are 10 simple rules to how RIPv2 works. They are detailed in this white paper with configuration, or output, examples taken from a Cisco Systems router.

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Ten Things You Should Know About SharePoint 2010

Fri, 03 Feb 2012 00:00:00 PST

Whenever the new version of a popular application is released, it receives a lot of attention. SharePoint Server 2010 (SPS 2010) is no exception. Because its deployment affects so many areas of an organization, its new features and requirements should get careful consideration. SPS is definitely not just a new face on an old product, its predecessor Microsoft Office SharePoint Server (MOSS).

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The Cloud: Promises and Realities

Fri, 03 Feb 2012 00:00:00 PST

Explore some of the early drivers of cloud services and how these drivers have influenced current expectations. You'll learn about how different technologies have helped create those promises - some that have been realized, and others that haven't. Finally, you'll discover the current realities of cloud computing as they relate to data control, performance, security and ROI.

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Top 10 Things System Administrators Need to Know About Virtualization

Fri, 03 Feb 2012 00:00:00 PST

We are quickly moving away from thinking about a "one operating system per one server" model to one that says "how many operating systems can we place on a single server?" This single but monumental change in datacenter design can be very difficult for system administrators to grasp. Today, we are experiencing one of the greatest paradigm shifts that computing has seen yet: virtualization, discover the 10 things systems administrators need to know.

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Virtualization 101

Fri, 03 Feb 2012 00:00:00 PST

This white paper defines virtualization and focuses on how certain trends, such as server virtualization, are changing the datacenter. They'll look at what makes virtualization so compelling to companies in terms of efficiencies, improved resource utilization, cost reductions, and automation, to name a few. They'll also address the ways in which virtualization optimizes the performance of servers, desktops, applications, and users.

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Windows 7 Troubleshooting Tips

Fri, 03 Feb 2012 00:00:00 PST

Your Company has finally migrated to Windows 7. Congratulations! And now you have your first support call. This Microsoft white paper will tell you all you need to know about the new troubleshooting tools that are bundled with Windows 7 and provide you with the knowledge to quickly figure out what's happening "under the hood" on a Windows 7 computer. The selected tools described in this Microsoft white paper are a subset of the tools available on Windows 7; the focus is on timely troubleshooting of the operating system and software applications.

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Gleansight Deep Dive: How Companies Achieve Success by Migrating From Traditional BI to Agile Business Analytics

Thu, 02 Feb 2012 13:50:02 PST

Implementing an effective analytics strategy has never been more important, yet remains a challenge as traditional BI tools struggle to meet the demands of today's dynamic environments. Agile Business Analytics offers an alternative by enabling flexibility in the technical, operational and economic aspects of BI. BI that is agile delivers actionable content to its users and enables organizations to derive maximum insight and benefit from its BI infrastructure and data.

Sponsored by: Gleanster

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Requirements of a BI Solution: The 11 Key Questions to Ask

Thu, 02 Feb 2012 13:50:02 PST

Find the answers that promote a winning strategy - including valuable knowledge about:

Historical analysis and reporting
Forecasting and projections
Integrating information from multiple business functions
Exploring data that supports your reporting and analysis

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How to Utilize a CRM Within Your Organization

Thu, 02 Feb 2012 00:00:00 PST

CRM's enable organizations to manage interactions with prospects and customers on a real-time basis. Technology is leveraged with CRM to manage marketing techniques, lead flow, prospect information and customer data.

Download this white paper and learn about the Top 4 Benefits CRM and Sales Software can provide to your company and receive price quotes from leading CRM and Sales Software Vendors.

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New eBook: How to Master Facebook Marketing in 10 Days

Wed, 01 Feb 2012 18:50:01 PST

Whether it's Facebook's complexity or simplicity that has you stymied, if you put in just a little effort-- for 10 days--you can boost your Facebook interactions by 10, 20, even 30 percent or more.

In HubSpot's new eBook “How to Master Facebook Marketing in 10 Days” you'll learn how to:

Evaluate successful Facebook pages
Understand Facebook best practices
Speak Facebook-ese
Create custom Welcome Pages
Create a content calendar
Understand Edge
Rank and the art of engagement
Put on a show
Create a contest
Run a targeted ad campaign
Use Facebook's analytics package 'Insights'

Start garnering fans and customers who will spend real money as a result of your social marketing magic. Download the new eBook “How to Master Facebook Marketing in 10 Days” now!

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Free eBook: 8 Google Tools to Improve Your Marketing Effectiveness

Wed, 01 Feb 2012 18:20:01 PST

The search engine remains the dominant destination people land on when they do research, look for reviews and shop. However, Google is not only a search engine. It also owns a range of assets that provide marketers with social networking and content creation opportunities.

Find out about some of Google's lesser known tools and learn how to use them for marketing your business. HubSpot's latest eBook will help you get started with 8 of these tools and improve your marketing effectiveness.

In this eBook you will learn how your marketing can benefit from:

Google AdWords
Google Docs
Google Keyword Tool
Google Alerts
Google News
Google Reader
Google Places
Google+

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Creating Competitive Advantage with Business Intelligence Pervasiveness

Wed, 01 Feb 2012 15:50:01 PST

Few, if any, organizations exist whose management does not at least review periodic financial performance reports. Such reporting or analysis is often conducted with standalone spreadsheets, basic reports from accounting, or sales applications or static paper reports. This fact suggests that Business Intelligence (BI) is already pervasively available at organizations of all sizes and that viewing such reports is enough to manage performance and compete in one's industry.

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Enhancing Governance, Risk, and Compliance Through Effective Access Risk Management

Wed, 01 Feb 2012 15:50:01 PST

This approach is equivalent to applying a band-aid to the injury, where the focus is on recovery but not necessarily on the avoidance of risk-prone scenarios in the future. This myopic approach to risk management only adds to costs and frustration in the long run. Companies therefore need to adopt a holistic view when it comes to reducing and managing risks. Read this newly released Aberdeen Group Analyst Report Enhancing GRC Through Effective Access Control.

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Leveraging a Performance Dashboard to Increase Transparency

Wed, 01 Feb 2012 15:50:01 PST

The Washington State Transportation Improvement Board (TIB) is an independent state agency that awards about US$80 million per year in grants to city and county street projects.

In order to track projects and business performance with greater accuracy and transparency, TIB built a performance management dashboard using Xcelsius® software from the SAP® BusinessObjects™ portfolio.

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Roadmap to Mobile Commerce 2.0 Measurement, Differentiation and Significant Sales

Wed, 01 Feb 2012 15:50:01 PST

Back in 2005 a research firm predicted mobile payments would total $10 billion by 2010. The actual total was nearly $100 billion, and it is expected to be double that in 2011. Retailers that have already made their initial forays into mobile commerce--and those few still on the sidelines--are seeing the need to move their initiatives to the next level, by applying mobile-specific measurement and achieving true differentiation from their competitors in order to grow significant sales. This Mobile Commerce Roadmap will provide signposts to point the way to Mobile Commerce 2.0.

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Self-Service: An Essential Capability Of BI

Wed, 01 Feb 2012 15:50:01 PST

To meet these changing conditions, companies of all sizes are progressively more dependent on increasing the productivity of knowledge workers. However, the workflows, tool sets, and skills that these knowledge workers are using are more grounded in Industrial Revolution-era thinking and have not been modernized to adapt to the business realities of today. As a result, many of these workers are at a breaking point, spending more and more time looking through and sorting information and less time adding value to it. This current state creates a potentially tremendous opportunity for breakthrough productivity gains for companies that confront this rising time of information chaos.

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Carolina Canners Makes Their Mark With Domino

Tue, 31 Jan 2012 16:50:01 PST

In today's manufacturing environment, code quality is often sacrificed in order to achieve higher production speeds. However, corner cutting in product coding can be extremely costly. Fortunately, there is a solution, and leading companies are taking notice. A case study from Domino explains how soft drink giant Carolina Canners improved its code quality, efficiency and productivity using the latest laser coding technology.

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Coca-Cola Achieves New Standards of Coding Reliability and Efficiency With Domino Lasers

Tue, 31 Jan 2012 16:20:01 PST

In today's manufacturing environment, code quality is often sacrificed in order to achieve higher production speeds. However, corner cutting in product coding can be extremely costly. Fortunately, there is a solution, and leading companies are taking notice. A case study from Domino explains how beverage giant Coca-Cola improved its code quality, efficiency and productivity using the latest laser coding technology.

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Guide to Troubleshooting Application Problems

Tue, 31 Jan 2012 00:00:00 PST

When users get frustrated with the performance of an application, it's often difficult to isolate whether the cause of performance degradation is coming from the client, the servers, the network, or the behavior of the application itself.

This guide is a must read how-to resource handbook for network engineers that covers:

the fundamentals of how applications work
how applications flow
where applications fail
best practices and methodologies

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Selecting a Network Recorder for Back-in-Time Analysis

Tue, 31 Jan 2012 00:00:00 PST

Many tools used today to monitor the network can indicate that a problem has occurred, but they cannot go back in time. The only way to get to the root is to use a Network Recorder, a device that can capture and store packets at full line speed.

Learn the shortcomings of traditional protocol analyzers and key considerations when selecting a network recorder for back-in-time network forensics analysis.

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Busting the Myth of Email Encryption Complexity

Mon, 30 Jan 2012 12:20:02 PST

Barely a month goes by without a big data protection story in the media. But where is the real threat and what can you do to protect your business? How do you protect data 'at rest' and data 'in transit'? If encryption is so important, why isn't everyone using it? Is there a simpler, more efficient way to encrypt your data? This white paper aims to answer these questions.

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Hosted Email: How to Build in Security, Compliance, and Redundancy

Mon, 30 Jan 2012 12:20:02 PST

Now, strong offerings from Google and Microsoft have made the switch a reality for many organizations. However, even with the backing of such large companies, these hosted products are not perfect. Like other hosted products, there are still going to be shortcomings in implementation. Luckily, these shortcomings can be overcome, and a hosted deployment can become just as secure, compliant, and redundant as a traditional, on-premise solution. This paper will discuss the many drivers for organizations looking at moving email to the cloud. It will highlight some of the shortcomings and pitfalls of these hosted solutions and provide important considerations for organizations looking to move their infrastructure to a hosted solution.

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Conquering Compliance Complexity With The Cloud

Mon, 30 Jan 2012 11:50:01 PST

Growing litigation and compliance demands have only compounded data retention and retrieval problems, leading to new cloud-based archiving options that better manage costs while transferring risk and complexity. Cloud-based archives offer the cost savings, ease of use, and scalability of the cloud coupled with best-of-breed security from a trusted provider for defensibly handling high-risk enterprise data.

This white paper deals with:

Trends in email archiving;
The benefits of SaaS implementation & deployment;
Choosing the right solutions provider.

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Distributed Workforce Management in the Cloud: Spreading IT Security Wherever Employees Roam

Mon, 30 Jan 2012 11:50:01 PST

But all this poses new challenges for IT departments who must monitor and secure the online interactions of these highly distributed and roaming workers.

This white paper delves into the following topics:

More Users Are Working Outside of the Traditional Office
The Challenge for IT Departments
Cloud-Based Management Ideal for Mobile Workers

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Desktop Virtualization: The SMB's Answer to Office Productivity

Fri, 27 Jan 2012 14:20:01 PST

While having the latest technology increases productivity, remaining competitive requires a significant capital outlay. By reducing hardware costs, desktop virtualization can allow a greater portion of IT budgets to be allocated to IT projects that help companies grow and expand their businesses.

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Server Virtualization: Branching Out of the Data Center

Fri, 27 Jan 2012 14:20:01 PST

Yet, they continue to place a few essential applications locally because of performance, survivability, or compliance requirements. By making use of server virtualization, these lean branch offices can increase utilization of local infrastructure, reduce application downtime and recovery time, and shorten the time needed to deploy local applications while lowering infrastructure and operating costs.

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The Important Role of Storage for Success in Server Virtualization

Fri, 27 Jan 2012 14:20:01 PST

Server virtualization is an ever more important tool for reducing cost, increasing availability, and enhancing business agility. But for many organizations, the savings that come from server consolidation are the primary reason for server virtualization.

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Comparison of Cisco and ShoreTel Unified Communication Solutions

Fri, 27 Jan 2012 00:00:00 PST

In a side-by-side comparison of these two solutions, this white paper demonstrates that organizations in need of comprehensive UC solutions can avoid Cisco product shortfalls.

The flagship Cisco Unified Communications Manager (UCM) solution was assembled with technologies accumulated from several corporate acquisitions. The result is a complex solution that provides multiple user interfaces and requires extensive resources to manage. The ShoreTel UC system, by contrast, was designed to provide a single, all-in-one solution.

Offering a seamless, integrated environment for users, and a unified, easily managed solution for IT administrators, the ShoreTel UC system integrates a full range of communications capabilities, including voice, video, instant messaging, and conferencing, plus advanced tools for mobility, presence detection, and collaboration.

These factors enable businesses to capitalize on the benefits of unified communications without adding costs or complexity.

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Enabling Mobility for Healthcare Professionals

Fri, 27 Jan 2012 00:00:00 PST

Only SAP offers the wealth of mobile technology solutions that can help you plan, develop, and deploy mobile technology for healthcare providers. This paper discusses the challenges of transforming your healthcare operation using mobile technologies and describes leading practices that can help you address these challenges. It also provides an overview of SAP® solutions that you can use to support a mobile healthcare initiative.

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Investigating UC Vendors

Fri, 27 Jan 2012 00:00:00 PST

This 27-page detailed publication delivers the information needed to evaluate Unified Communications vendors. Gartner evaluates UC using a framework of six broad communications functions, including: voice & telephony, conferencing, messaging, presence & IM, clients, and communications applications.

Unified Communications vendor ratings, along with their strengths and cautions, are provided.

Download this complimentary publication now for:

Total cost of ownership analysis
The top 6 characteristics to look for in a UC solution
From the Gartner Files: MarketScope for Unified Communications for the SMB Market, North America
Criteria you need to include in your evaluation of UC solutions

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Microwave Journal

Fri, 27 Jan 2012 00:00:00 PST

For more than 50 years, Microwave Journal has maintained an editorial balance between theory, practical uses, applications and news with their technical coverage of the RF, microwave, and wireless industries.

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Unified Communications Buyer's Guide

Fri, 27 Jan 2012 00:00:00 PST

The Unified Communications Buyer's Guide offers complete information to help you compare your options, including guidance to help you evaluate a solution's:

level of complexity
ease of use
Total Cost of Ownership (TCO)
reliability/availability
customer satisfaction

Comprehensive UC solutions can pay for themselves quickly- as long as they are easy to use. Because what can seem at first glance to be simple and straightforward can in fact turn out to be complex and labor-intensive, the guide includes a section dedicated to the importance of having an in-person demo before investing in any UC solution. This is the only way to gain first-hand understanding of the solution's functionality, its ease of deployment and management, and its overall ease of use.

Answering such key questions can help ensure that you select the right solution for your business and avoid issues later.

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An Overview of Okta's Multifactor Authentication Capability

Wed, 25 Jan 2012 00:00:00 PST

Historically, organizations have used Multifactor Authentication (MFA) to secure their most sensitive data. However, as cloud applications (Salesforce.com, Google Apps, WebEx, etc.) are adopted, the sensitive data they contain no longer resides in IT-owned datacenter environments where IT can control and enforce security policies. As a result of being physically in different locations, cloud applications leverage different authentication protocols that have previously made MFA extremely cumbersome to deploy for one app, let alone the suites that many organizations leverage today. This white paper discusses how Okta delivers a turnkey MFA that can be deployed in under an hour and is built natively into Okta's identity management solution for cloud applications.

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Joomla! 1.6 Essential Training

Tue, 24 Jan 2012 15:20:02 PST

The course also explains how to change the site look and feel with Joomla! templates, install plug-ins and extensions, assign users to create and edit content, and much more. Exercise files accompany the course.

Topics include:

Understanding Joomla!
A quick tour of the Joomla! Interface
Using the media manager
Creating individual articles
Linking to a PDF or other document

Along with the free video training tutorials you will also receive monthly offers, tips, and insider information you won't hear elsewhere--including special discounts extended to newsletter subscribers.

After taking advantage of the free video training, you can access all of the video tutorials by becoming a member of the Online Training Library®. Membership plans start at $25 per month, and require no long-term commitment.

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Drupal 7: Creating and Editing Custom Themes

Mon, 23 Jan 2012 11:50:01 PST

The course explores how Drupal default themes are configured and structured and how to install and edit a theme. The course also explores the tools a designer needs to create a Drupal 7 theme, using HTML, CSS, PHP, and Drupal templates, or migrate an existing Drupal 6 theme to Drupal 7. Exercise files are included with this course.

Topics include:

Using the Devel and Theme Developer modules
Exploring the Appearance interface
Using the Backup Migrate module to create content for a web site
Enabling caching

Along with the free video training tutorials you will also receive monthly offers, tips, and insider information you won't hear elsewhere--including special discounts extended to newsletter subscribers.

After taking advantage of the free video training, you can access all of their video tutorials by becoming a member of the Online Training Library®. Membership plans start at $25 per month, and require no long-term commitment.

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HTML5: Background Processes with Web Workers

Mon, 23 Jan 2012 11:50:01 PST

The course demonstrates practical examples for detecting web workers support, setting up workers, implementing shared workers, and handling errors. Exercise files are included with the course.

Topic focus:

Understanding API differences in shared workers

Photoshop Lightroom 4 Beta Preview

Mon, 23 Jan 2012 11:50:01 PST

The course covers the new Book module and integration with Blurb, an online book printing service; the video playback and editing options, including the ability to color, tone, export, and publish movies; and the image editing enhancements in Lightroom 4, including the Image Adjustment Brush for correcting color and noise.

Topics include:

Why use Photoshop Lightroom 4 Beta?
Video playback and trimming
Editing the color and tone of a video file
Organizing video files in a Lightroom database
Capturing a still image from a video file
Exporting or publishing a video to your hard drive

Building Mobile Apps for Multiple Devices with Flash Professional

Mon, 23 Jan 2012 00:00:00 PST

The course also tackles the issue of various screen sizes and density and how to scale and adjust content. Exercise files are included with the course.

Topics include:

Debugging your app
Provisioning a device for testing

Joomla! 1.6: Creating and Editing Custom Templates

Mon, 23 Jan 2012 00:00:00 PST

The course also covers advanced styling techniques, such as creating multiple layouts within the same Joomla! template, configuring menus and submenus, and implementing template overrides and template styles. Exercise files accompany the course.

Topics include:

Understanding Joomla!
Template files
Getting the HTML comp ready for conversion
Converting from index.html to index.php
Installing the package file

Joomla! 1.7: Access Control Lists in Depth

Mon, 23 Jan 2012 00:00:00 PST

The course also includes tips and tricks for styling the offline access page and working with the ACL Manager extension. Exercise files accompany the course.

Topics include:

Introduction to ACL
Defining users
Defining access levels and their role
Assigning access levels to modules
Testing logins

iPhone and iPod Touch iOS 5 Essential Training

Mon, 23 Jan 2012 00:00:00 PST

The course also includes hands-on demonstrations of how to accurately type and efficiently use finger gestures, and includes tips for setting up the iPhone and iPod Touch so they behave as expected. An extensive section on troubleshooting helps when the occasional glitches happen.

Topics include:

A tour around the iPhone and iPod Touch
Displaying the iPhone screen on a TV
Understanding the keyless keyboard
Getting the latest version of iTunes

The Business Value of Next-Generation ERP: Perspectives for IT Management in Manufacturing

Tue, 17 Jan 2012 09:20:02 PST

Written by Martin Butler Research, analysts in business technology and IT systems, and Epicor Software, a worldwide leader in enterprise solutions, this report will help your organization understand in simple business language how you can profit from the latest, agile ERP technologies.

Business Value of Next-Generation ERP - Perspectives for IT Managers shows IT professionals in Manufacturing how ERP can help:

support unique business processes with flexible service-oriented-architecture (SOA) technology
control enterprise-wide security and audit trails
improve end user efficiency with ease of use and self-service productivity tools

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Why Business Managers Must Prioritize Remote Backup

Mon, 16 Jan 2012 16:20:01 PST

Given that almost all crucial and sensitive data is being stored by management via internal hard drives, it quickly becomes apparent that sudden data loss can cripple a company's short-term progress and long-term success. This guide provides basic insights to the benefits of backing up your data and help you learn what you can do to protect you businesses information as well as several no-obligation price quotes from pre-screened and industry-certified Data Storage Remote Backup companies.

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High Quality Products that Cost Less with Simulation Driven Design

Mon, 16 Jan 2012 14:50:01 PST

As companies prepare for an uncertain economy, to remain competitive they must have greater confidence in the products they bring to market. Customers are expecting more, products are becoming ever more complex, and time to market pressures add even more stress to an already constrained product development team. There is no time for engineering to make the wrong decisions and the decisions they make have a direct impact on product profitability. This report provides guidance for using simulation to make better design decisions that will lead to more profitable products.

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Optimize SharePoint Storage with BLOB Externalization

Mon, 16 Jan 2012 00:00:00 PST

This document is intended to provide a comprehensive and balanced examination of SharePoint storage concepts and issues, and to equip you to fully understand, communicate and make informed decisions about the role of BLOB externalization in your storage architecture.

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Protecting Against Web Application Threats Using SSL - Chapter 1: Combined Risk of Data Loss and Loss of Customer Trust

Mon, 16 Jan 2012 00:00:00 PST

Although there is no single security measure that can prevent all threats, there are some that provide broad-based mitigation to a number of threats. The use of SSL encryption and digital certificate-based authentication is one of them. Changes in the way we deliver services, the increasing use of mobile devices, and the adoption of cloud computing compounded by the ever-evolving means of stealing information and compromising services leave Web applications vulnerable to attack. SSL encryption can protect server-to-server communications, client devices, cloud resources, and other endpoints in order to help prevent the risk of data loss. A later chapter provides a step-by-step guide to assessing your needs, determining where SSL encryption and digital certificate-based authentication may be helpful, planning for the rollout of SSL to Web applications, and establishing policies and procedures to manage the full life cycle of SSL certificates. In this chapter, they turn their attention to the combined risk of losing data and losing customer trust.

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Protecting Against Web Application Threats Using SSL - Chapter 2: How SSL Certificates Can Protect Online Business and Maintain Customer Trust

Mon, 16 Jan 2012 00:00:00 PST

Working with SSL certificates is a bit like driving a car - you do not need to be an auto mechanic to drive a car, but it can help to know the basics of how your engine and transmission work.

This chapter is organized into three sections:

How SSL certificates work
Web applications with and without SSL certificate protection
Authentication and trust

The first section looks under the hood of an SSL certificate to describe its components and how they work to secure communications and support authentication. The second section continues the look-under-the-hood approach and considers how an application without SSL certificate protections operates differently than one using SSL certificates. In the third section, continuing their regimen of delving into the implementation details of SSL certificates, they look at how SSL certificates are created, the different types of SSL certificates, and the role of SSL certificate providers in establishing and maintaining a trust relationship between providers of SSL certificates, businesses that use them, and customers that expect the kinds of protections they provide.

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Reducing the Cost and Complexity of Web Vulnerability Management

Mon, 16 Jan 2012 00:00:00 PST

Hackers and cybercriminals are constantly refining their attacks and targets; which means you need agile tools to stay ahead of them. Download this white paper, Reducing the Cost and Complexity of Web Vulnerability Management, to learn how you can reduce the risk of hackers finding your site and attacking it by using automated vulnerability assessments to identify exploitable weaknesses and take corrective action.

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Best Practices in Business Continuity and Disaster Recovery

Fri, 13 Jan 2012 11:50:01 PST

This IDC white paper highlights the challenges and best practices for implementing continuity and recovery solutions, and details how Riverbed WAN optimization solutions enable firms to meet their recovery requirements.

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Chalk Talk for Disaster Recovery

Fri, 13 Jan 2012 00:00:00 PST

Many enterprises that do implement DR find that they have a difficult time meeting their goals for data protection and recovery. At Riverbed, their technology can do a lot to make the protection and restoration of data more reliable in disasters, helping you to meet your enterprise goals. If you have DR requirements that are not being met, before you think about buying more bandwidth or looking at other complex solutions, you should really look at Riverbed WAN Optimization. Watch the video to learn more.

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IDC - Making Cloud an Integral Part of Your Enterprise Storage and Data Protection Strategy

Thu, 12 Jan 2012 17:20:01 PST

This white paper details how organizations can leverage cloud-based storage offerings as part of their data protection plans. The paper also takes a closer look at solutions offered by Riverbed that allow organizations to integrate cloud-based storage within solutions that address a growing set of data protection demands.

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